Orders are shipped from our store within 3-5 days of purchase. Please allow 1-4 business days for your tracking information to show. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address,
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
If you send back an item that does not qualify for a return and you wish to have the items returned to you, you will be required to pay the return shipping fee.
If we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Matty+lux. examines and inspects each item before it is places into its packaging to be shipped.
If you have received an item with any problems or defects, please contact our warehouse within 3 Days to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email to email@example.com
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.